Can you picture a world where you contact your customer and let them know you have solved an issue before that customer had time to notice the issue? Companies that deliver Software as a Service (SaaS) have a unique customer support advantage over on-premise software companies. Without accessing customer data, SaaS providers can monitor networks and service usage patterns, detecting issues and outliers before the customer knows they have a problem. Find out what salesforce.com is doing today to unlock the next level of proactive customer care.